Customer satisfaction survey

LEWA scores high grades

LEWA received consistently positive ratings in a worldwide customer satisfaction survey conducted by Consulimus AG. 300 industry customers from 29 countries who were questioned by phone gave particularly high grades to product quality (4.38 out of 5 points), product portfolio (4.37) and consulting by sales engineers (4.35). Another result that stands out is the high promoter score, according to which 48% of all customers would fully recommend LEWA.

There is still development potential in the categories „delivery time“ (3.57) and „on-time delivery“ (4.01). This results from the fast growth and strong order situation that sometimes exceeds LEWA’s production capacities. However, the company has been aware of that prior to the study and therefore already initiated process adjustments and optimization measures.

A crucial step toward handling the surge in orders is the enlargement and modernization of the company. Hence, in 2012 LEWA invested 5.5 Mio Euros in new machines and assets as well as a piece of land. The construction of an additional assembly hall, which will be erected on the newly acquired property, and further modernization measures are planned for 2013.