Remote Support & Smart Glasses

Use LEWA Smart Monitoring for remote support: Share the view on pump data with LEWA experts to identify issues fast and reliable.

With LEWA Smart Glasses, you have access to a LEWA expert with whom you can create a joint initial diagnosis in case of failure within a few minuets. This enables you to frequently correct minor faults on your own with expert assistance. You benefit by minimizing downtimes and cutting down on preventable on-site service calls. What this ultimately means for you is more revenue and fewer costs.

Remote Support

Data-based remote support by the LEWA service center.

The LEWA service center supports you with fault diagnosis and data analysis. Together with you, our service engineers check the operating data of the LEWA Smart Monitoring system via remote connection. In this way, error conditions are quickly identified and remedial measures initiated.

We offer service contracts that provide you with all-round support, including inspection and maintenance support, and spare and wear parts packages tailored specifically to your needs.

 

LEWA SmartGlasses - augmented reality for maintenance

Using the smart glasses, you can quickly contact the LEWA service center. Together with a LEWA expert, you inspect the system or the pump and make an initial diagnosis. With the help of the smart glasses, the LEWA expert can view the situation through your eyes and provide instructions on how to check the pump/system and perhaps even remedy the problem yourself. In addition to two-way image and sound transfer, the smart glasses also make it possible to transfer documents such as operating manuals. A maintenance report is created for each incident and sent to you. This means complete transparency and reliability.

Advantages

  • Quick assistance from LEWA experts in case of a fault
  • Collaboration on initial diagnostics and remedying minor faults
  • The ability to bring LEWA experts into the process for maintenance and repair work
  • Image, sound and document transfer
  • Shorter waiting times and fewer on-site calls by service technicians
  • Increased system availability and security
  • Approved for ATEX and IECEx Zone 1 and CSA C1-D1

Downloads

LEWA Digitale Services

Zustandsüberwachung, Asset Management und Remote Support.
5 MB | pdf | 14.10.2021

Open

LEWA Digital Services

Condition monitoring, asset management and remote support.
5 MB | pdf | 14.10.2021

Open

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